Contact Nojoom Al Azm and request a quote
Call us, message us on WhatsApp or fill in the request form. Tell us the service and your location and we will come back with a clear quote and a suitable time.
Choose what suits you
We take requests every day and reply during working hours.
Daily: 8:00 AM – 10:00 PM (Urgent booking assistance available)
Serving residential and commercial clients across all UAE Emirates
Quote request form
Fill in your details and WhatsApp will open with a ready message to send us.
We serve every emirate
The contact channels and the request form at the top of this page are enough to start a conversation, but the quality of what follows, from the quote to the appointment to the result of the work, depends a great deal on the quality of the information we receive at the start. A one-line message saying “I want to clean an apartment” needs several questions before we can give you a useful reply, while a message that mentions the property type, the area and exactly what you want saves everyone time.
On this page we at Nojoom Al Azm have gathered what we wish everyone who writes to us knew: which channel suits your situation, what information helps us give you an accurate quote, how to take useful photos, what happens after you send a request and what to prepare before the appointment. These are not conditions for contacting us, and you can write in any style you like, but they are the gist of what makes a reply faster and a quote clearer.
And if you have a question you cannot find here, just ask it as it is. We would rather answer a simple question than have you book without being sure of what you will get.
Which channel suits your situation
Each of the three channels works best in a particular situation, and this table helps you choose.
| Situation | Best channel | Why |
|---|---|---|
| You want a quote and have photos of the place | Photos, location and details sit in one conversation you can come back to | |
| An urgent case, such as insects appearing in the home | Phone call | You explain the situation in your own voice and we decide the next step with you quickly |
| A request with documents or long details, such as a recurring contract for a business | Suited to structured messages, attachments and formal correspondence | |
| You prefer not to write freely and want your details organized | Request form | It arranges the key fields and turns them into a ready message on WhatsApp |
| You have a point about an earlier service | WhatsApp or phone | We can link your point to the earlier job quickly and follow it up |
No channel is better than the others in every case. Pick the one you are used to and we will continue with you from wherever you started.
What to include in your request
You do not need to write a detailed report. Answer these points briefly and we will ask about anything missing.
- The service you need, as clearly as you can put it, such as deep cleaning for an apartment, cockroach treatment or washing three sofas.
- The property type: apartment, villa, office, shop or restaurant, and whether it is furnished or empty.
- The emirate and the area or neighborhood, and mention it if the building is a tower.
- The approximate size or the number of rooms and bathrooms, and the number of floors for a villa.
- The condition of the place: ordinary occupancy, after construction or after a long period of neglect.
- Whether there are children, pets or people with allergies.
- Your preferred date and whether you have a hard deadline, such as a handover or an event.
- Any access restrictions, such as a building permit, set hours or a service lift.
Photos that help us estimate the work accurately
Photos are not mandatory, but they often make the quote closer to reality and reduce the need for an inspection visit in simple cases.
- 1
One general shot of each room
Take it from the corner that shows the most of the space, so we understand the size and the kind of furniture and flooring.
- 2
Close-ups of the problem
For stains, buildup or damage take one close photo and one from a little further back. The close one shows detail and the wider one shows location.
- 3
The type of fabric or surface
For sofas, carpets and curtains, photograph the care label if there is one. It tells us the fabric type and the recommended care.
- 4
Signs of insects
If you see an insect, photograph it if you can do so safely, along with the places it appears and any traces such as droppings, shed skins or damaged wood.
- 5
Good lighting
Use daylight or enough light and avoid blurry shots. A clear picture can save you a message or two.
How the request form works and what happens to your details
The quote request form on this page and on other pages does not send your details automatically to a hidden system. When you fill in the fields and press the button, a ready-made message addressed to us is built for WhatsApp, and WhatsApp opens on your device so you can read the text, edit it if you wish and send it yourself. Nothing reaches us unless you press send inside WhatsApp.
The message may include your name, phone number, the service, the property type, the emirate and your notes, and it may also include the path of the page you were on and the source of your visit when it is known, so that we understand where the request came from. WhatsApp is a third-party service with its own privacy policy.
- Read the text before sending and delete anything you do not want to share.
- You can ignore the form and write to us directly in your own words.
- For full details on data and how it is used, read the privacy policy page.
What happens after you send your request
- 1
We read the request and check what is missing
We look at the service, the area and the information provided, then reply with specific questions if needed.
- 2
We decide how to assess the job
We suggest relying on photos or arranging an inspection visit, depending on the service and the size of the place. In pest control, inspection is the rule.
- 3
We send a quote with a clear scope
The quote sets out what will be done, the areas included and any conditions or exclusions, and you can ask questions or request a change.
- 4
We confirm the appointment
Once you agree, we settle the time and the access details, then send a confirmation and remind you what needs preparing.
- 5
The work, then the walk-through
The mobile crew arrives, carries out the work and reviews the result with you before leaving.
We reply to requests during the working hours shown on this page. If you write outside them, we will come back to you when the day starts.
Details that help when you request a cleaning service
The important information varies with the service, and these are examples of what we usually ask.
Deep cleaning and move-out cleaning
- Whether the property is furnished or empty, and whether there are items that are hard to move.
- The number of rooms and bathrooms, the size of the kitchen, and any balconies, roof or outdoor areas.
- Heavy limescale, built-up grease or leftover stickers.
- The landlord’s or management company’s checklist if there is a formal handover.
Sofas, carpets, mattresses and curtains
- The number of pieces, the size of each and the fabric type if you know it.
- Specific stains, such as coffee, ink or pet accidents, and when they happened.
- Whether the piece is used daily and whether it has been wet before.
- Whether cleaning can happen on site or the piece has to be moved.
After construction, water tanks and glass
- The stage of the project, the number of floors or units and how ready the site is.
- For tanks: the approximate capacity, the location and how easy it is to reach the tank opening.
- For glass: the height, the way in and whether the glazing is interior or exterior.
Details that help when you report pests
The more precisely you describe what you saw, the shorter our path to a diagnosis. You do not need to know the pest’s name. Describing what you saw is enough.
| What you saw | What we would like to know | Photos or notes that help |
|---|---|---|
| Cockroaches | When they appear, where and roughly what size | A photo of the insect and of where it shows up in the kitchen or bathrooms |
| Bites or small marks on the mattress | Where the bites happen, since when and whether more than one person is affected | Photos of the mattress, bed frame and nearby cracks |
| Wings or sawdust near wood or walls | Where and when it appears and whether the wood is damaged | Close-ups of the traces and the surrounding area |
| Sounds or droppings in the ceiling or kitchen | When you hear the sounds, where, and whether food is left uncovered | Photos of the droppings and of holes or possible entry points |
| Ants, mosquitoes or flies | Where they gather and whether there is standing water or food residue nearby | Photos of ant trails or of sources of standing water |
Do not try to seal every crack or spray several products before we inspect. It can hide the areas of activity and make diagnosis harder.
When the situation is urgent
Some requests cannot wait long: insects that appeared before guests arrive, a water leak that left moisture in furnishings, or a handover due the next day. In these cases we prefer that you call us directly and explain the situation.
We do not promise fixed arrival times or round-the-clock service, because the schedule depends on crew availability, the location of the building and road conditions. But we tell you what is actually possible, and we suggest alternatives if the slot you want is not available.
- Use the word “urgent” in your message and explain the reason.
- Have your photos ready so minutes are not lost in exchanging them.
- Ask building management about the permit early, as it is one of the most common causes of a delayed appointment.
Preparing before the crew visits
A little preparation saves time and improves the result.
If you will not be at the property during the visit, tell us who will receive the crew and how entry will work, and agree on it in advance.
- Make sure water and power are available on site.
- Put away valuable or fragile items, such as glassware, important papers and jewelry.
- Keep children and pets away from the work area during the service and as we advise.
- Set aside a spot for the crew’s vehicle or tell us what parking options exist.
- Arrange the entry permit or service lift booking with building management.
- Cover food and remove dishes and fish tanks before pest treatment.
Coverage across the seven emirates and how we plan travel
We serve Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain with mobile crews, and the nature of the work varies from place to place. So we ask about your exact area, not only the emirate, because distance, building type and entry rules all affect how the appointment is arranged.
| Emirate | What we usually take into account |
|---|---|
| Dubai | A wide mix of towers and communities, frequent entry permits, service lifts and sometimes limited parking |
| Abu Dhabi | Apartment buildings, villas and gated communities, with entry rules that differ by area |
| Sharjah | A mix of apartments and standalone homes, with arrival times sometimes planned around the roads |
| Ajman | Towers and closely built homes, where coordinating with building management matters |
| Ras Al Khaimah | Villas, homes and coastal and mountain areas that call for awareness of humidity and dust |
| Fujairah | Coastal areas and standalone homes, where your exact location helps us plan access |
| Umm Al Quwain | Scattered housing and quiet areas, where confirming the address in advance makes arrival easier |
If you are not sure we cover your area, ask us. We are glad to answer.
For companies, property managers and businesses
If you run an office, a restaurant or a group of residential units, your needs differ from a family’s: recurring schedules, several people following the request and limits on working hours. We arrange this to suit the nature of your operation.
- Tell us the number of sites or units and the type of business.
- Specify suitable working times, such as outside office hours or on days off.
- Say who follows the request on your side and who can approve the quote.
- For food businesses, tell us the hygiene requirements you follow so we can account for them in the plan.
- If you need repeat visits, agree a schedule and a suitable report with us.
For existing customers: follow-up, feedback or a complaint
If you are a returning customer and want to repeat a service, tell us and give the approximate date so we can look back at the details. If you have a point about what was done, write it clearly with photos if you can.
We prefer that points are raised during the final walk-through, but we accept them afterwards as well. We will review the point with you, and if it falls within the agreed scope we will arrange a visit to address it. If it does not, we will explain why, honestly.
Include your name, the date and location of the service and the type of service in your message. It saves a great deal of time in finding the earlier job.
Language and ease of communication
You can write to us in Arabic or English and we will reply in your language. The website itself is available in both, and you can switch language from the menu on any page.
If you prefer calling to writing or the other way around, tell us and we will follow up in the way that suits you. And if you are requesting the service for someone else, such as an elderly parent or a tenant of yours, say so and tell us who will receive the crew.
Frequently asked questions
You can message us on WhatsApp, call us or fill in the request form on this page. Mention the service, the property type, the area and any important details, and attach photos if you can. We will review the information, reply with extra questions if needed, then send a quote with a clear scope of work.
No. The form builds a ready message and opens WhatsApp on your device for you to review, and nothing reaches us unless you send the message yourself. You can edit the text or delete any detail before sending.
It is not mandatory, but photos help us understand surfaces, the condition of the place or signs of infestation, so the quote is closer to reality. Where photos are not enough, we suggest an inspection visit.
We try to match the times that suit you within what the crew schedule and building rules allow. Put your preferred time in the request and we will tell you what is actually available, without promises of fixed times or round-the-clock service.
Ask building management early about the permit, any fee, service lift booking and the working hours allowed. The customer or management arranges the permit, and we give you the information you need about the crew and equipment.
Please tell us as early as possible if your plans change so we can rearrange the schedule. Any terms about rescheduling or cancellation are stated in the quote you agree to.
Yes, it is some of the most important information. It helps us choose suitable products and methods, and explain time away and re-entry guidance accurately according to the product label.
Our crews are mobile and serve all seven emirates, and the lack of a dedicated page for your area does not mean we do not cover it. Send the area name, property type and service and we will confirm availability and a suitable time.
Contact us by WhatsApp, phone or email and include your name, the date and location of the service and the nature of the point, with photos if possible. We will review it with you, and if it is within the agreed scope we will arrange a visit to address it.