How We Handle Your Information
A plain-language explanation of what you share with us when you ask for a quote, what happens to it afterward, and the choices you keep.
When you ask Nojoom Al Azm for a cleaning or pest control quote, you share a few personal details: usually your name, a phone number, the kind of property you have, the emirate you are in and a note about the job. This page explains, in everyday language, what those details are, where they go, why we need them and what control you keep over them.
We are a service business with mobile crews across the UAE, not a technology company, and our website is deliberately simple. It has no customer accounts, no login area and no database of visitors. That keeps the amount of information we hold small, and it makes this policy easier to follow than most. We have still tried to make it complete, because you should not have to guess how your details are treated.
Please read this page together with our Terms and Conditions. It is a plain-language policy for a small service business and not legal advice. If anything here is unclear, ask us and we will explain it.
What this policy covers
This policy applies to the Nojoom Al Azm website, to the quote forms and buttons on it, and to the conversations you have with our team by WhatsApp or phone when you ask about or book a service. It does not cover other websites you may reach through links, or the way third-party services such as WhatsApp or Google run their own platforms.
We handle personal data with care and in line with the laws that apply in the United Arab Emirates. We collect only what helps us answer your enquiry, arrange a visit, prepare a quote and deliver the service.
The information we may receive
What we receive depends on how you contact us. We group it into four kinds.
Details you type into a quote form
- Your name.
- Your phone number or WhatsApp number.
- The service you are asking about.
- The property type, such as apartment, villa, office or shop.
- The emirate, and sometimes the area.
- Any notes you add about the job, such as access, floors, timing or what you want treated.
Details you share in chat or by phone
If you message us on WhatsApp or call, you may tell us more: the building name, parking or gate arrangements, the best time for a visit, the rooms to be cleaned or the pest problem you have noticed. Share only what is useful for the job.
Photos and videos you choose to send
To give you an accurate quote we often ask for photos of the rooms, stains, pest signs or the water tank. A photo can show more than you intend, such as family items or documents, so please frame it with care. Sending photos is always your choice.
Technical and source information
The message built by our forms also carries the page you were on and, when it is known, how you reached the site, for example through a campaign link. We do not receive your exact location, your contacts or the files on your device.
How the quote forms really work
Many visitors ask whether the forms store their details on the site. The honest answer is that they do not.
Because there is no customer database behind the forms, we cannot see what you typed before you press send, and we do not collect half-finished forms.
- 1
You fill in the form
You enter your name, phone number, service, property type, emirate and any notes in the pop-up window, the inline form or the contact page.
- 2
The site prepares a message
Your browser builds a ready-written WhatsApp message addressed to our business. The text includes what you typed, the page path and, when known, the traffic source.
- 3
You decide whether to send it
WhatsApp opens on your phone or computer. Nothing reaches us until you press send from your own WhatsApp, and you can edit or delete the text first.
- 4
Our team replies
Once we receive it, a member of the team answers in the same chat to clarify the job, ask for photos or arrange an inspection.
WhatsApp and other third-party services
WhatsApp is run by a separate company and has its own privacy policy and settings. When you send us a message, WhatsApp processes it under its own terms, including how it stores messages, backups and contact information. We do not control that and cannot speak for it, so we suggest reading its policy if you want to know more.
If you would rather not use WhatsApp, call the team directly and give the same details by voice.
Small flags kept in your browser
To make the site work smoothly, it keeps a few small flags in your browser’s session storage. They are not files that follow you from site to site, and they disappear automatically when your browser session ends.
- A first-touch source flag, such as the campaign parameter in the link you used to arrive, so we can tell which channel an enquiry came from.
- Dismissed flags, which remember that you closed a banner or pop-up so it does not keep reappearing during your visit.
These flags contain no name, phone number or payment details. You can clear them at any time in your browser settings, and the site will keep working normally.
Analytics, only if enabled
The website can be connected to Google Tag Manager and Google Analytics if the owner chooses to enable them. Whether they are switched on may change from time to time.
If analytics is enabled, anonymous usage statistics are collected by those providers: which pages are viewed, how visitors move through the site and which buttons are used, such as WhatsApp, call or request a quote.
We do not use these statistics to identify you personally, and we do not combine them with what you tell us in chat. Visitors who prefer not to be counted can block analytics and tracking tools in their browser settings, with a privacy extension or through the controls the providers offer.
Why we use your information
We use what reaches us for specific purposes tied to your request, and for nothing else.
- To answer your enquiry and clarify what you need.
- To arrange an inspection or visit and agree a suitable time.
- To prepare a quote based on the real scope of work.
- To deliver the service and send the right crew to the right place.
- To follow up on any point you raise after the service, or to arrange a re-visit.
- To understand which ways of reaching us are most useful and to improve the pages of the site.
A quick look at each channel
The table below summarizes what happens to your information in each channel.
| Channel | What is involved | Where it goes | Why we use it |
|---|---|---|---|
| Quote form | Name, phone, service, property type, emirate, notes, page path and source | A WhatsApp message you send yourself | To reply and prepare a quote |
| WhatsApp chat | Messages, photos and details about the job location | WhatsApp, then our team | To assess, schedule and follow up |
| Phone call | What you tell us by voice | Directly to the team | To discuss and book the service |
| Session storage | A source flag and dismissed-banner flags | Your own browser, cleared when the session ends | To know the channel and avoid repeat pop-ups |
| Analytics, if enabled | Anonymous page views and button clicks | Google service providers | To improve the site |
Photos, access details and sensitive information
Photos and access details help us scope a job, but some can be sensitive. Please share only what the assessment really needs.
- Do not send ID numbers, bank card details or passwords through the quote form.
- Do not send a door code or entry details unless we genuinely need them to do the work and you are comfortable doing so, ideally close to the visit date.
- If a photo you sent shows something you did not intend, ask us to delete it and we will do what we can.
Payment arrangements are described in the quote and agreed directly with the team. We never need card details through the website.
Keeping information safe
Because the website has no customer database, most of what we hold is the conversation in the business WhatsApp and any notes the team writes to run the job. We limit access to people who need it, use devices and accounts protected by the usual passwords and screen locks, and ask the team to treat customer details as confidential.
We keep enquiry and job details for as long as they are useful to handle your request, answer follow-up questions, resolve a point raised after the service and meet our obligations. When they are no longer needed, we delete them or stop using them. No method of sending information over the internet is completely secure, so we cannot promise absolute security, but we take reasonable care.
Your choices and rights
You are in control of what you share with us. You can:
To make a request, message or call the team using the contact options on the Contact page and tell us what you would like. We may ask you to confirm it is really you, for example by writing from the same number you used before. We will respond as soon as we reasonably can, and we will tell you if some details must stay for a while to resolve an open complaint.
- Ask what details we hold about you from your chat.
- Ask us to correct anything that is wrong.
- Ask us to delete the details you sent in chat.
- Ask us to stop contacting you.
- Block analytics tools in your browser settings.
- Clear your browser’s session storage whenever you like.
Children
Our services are for adults who arrange cleaning and pest control for their homes and businesses. The website is not aimed at children, and we do not knowingly collect information from them. If a child has sent us details, a parent or guardian can ask us to delete them.
Changes to this policy
We may update this policy when our website, tools or practices change, for example if analytics is switched on or a new way of contacting us is added. The updated version will appear on this page, so please look back from time to time. Continuing to use the site after an update means you accept the new version.
Questions about privacy
If you have a question or a request about your information, reach the team by WhatsApp or phone through the buttons on the site. Tell us briefly what you need and we will answer in plain language.
Frequently asked questions
No. The form only prepares a ready-written WhatsApp message, and it reaches us only if you press send from your own WhatsApp. There is no customer database behind the form, and you can edit or delete the message before sending it.
No. We do not sell or rent personal data. We use your information to answer your enquiry, arrange the visit, prepare the quote and deliver the service, and we may share limited details with building management when an access permit is needed.
Yes. Message or call the team and tell us what you want deleted or corrected. We may ask you to confirm your identity first. We will respond as soon as we reasonably can, and we will tell you if something has to stay to settle an open complaint.
Have a privacy question?
Message or call the Nojoom Al Azm team and we will explain how your details are handled before you share anything.